Monro Casino Casino Terms & Conditions

Last Updated: January 1, 2025

1. Definitions

For the purposes of these Terms and Conditions:

• "Monro Casino" or "Platform" refers to the online gaming website operated under the brand name Monro Casino, including all related services and features.
• "Account" means the personal gaming account created by a Player to access Monro Casino services.
• "Player" or "User" refers to any individual who registers and uses Monro Casino services.
• "Bonus" refers to any promotional offer, including but not limited to monro casino bonus, welcome packages, free spins, or cashback provided by Monro Casino.
• "Real Money" means funds deposited by the Player into their Account for the purpose of wagering.
• "Bonus Funds" means non-withdrawable promotional funds subject to specific wagering requirements.
• "Jurisdiction" refers to Canada and its provinces where Monro Casino operates legally.

2. Eligibility and Account Registration

2.1 Age Requirements

To register and use Monro Casino, you must:

• Be at least 19 years of age (18 in Alberta, Quebec, and Manitoba)
• Be a legal resident of Canada
• Have the legal capacity to enter into a binding contract
• Not be prohibited from gambling under any applicable Canadian federal or provincial law

2.2 Account Creation

When registering at Monro Casino:

• You may only create one Account per person, household, IP address, or device
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your monro casino login credentials
• You must immediately notify us of any unauthorized use of your Account
• You may not allow any third party to access your Account or use your login credentials

2.3 Account Verification

Monro Casino reserves the right to request identity verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement dated within 90 days)
• Payment method verification (credit card photo, e-wallet screenshot)
• Source of funds documentation

Failure to provide requested documents within 30 days may result in Account suspension or closure.

2.4 Prohibited Jurisdictions

Players from the following locations are not permitted to register or play at Monro Casino: United States, United Kingdom, France, Netherlands, and any jurisdiction where online gambling is prohibited by law.

3. Deposits and Withdrawals

3.1 Deposits

• All deposits must be made in Canadian Dollars (CAD)
• Minimum deposit amount: $10 CAD
• Maximum deposit limits may apply based on payment method and Player status
• Deposits are credited instantly unless otherwise specified
• Monro Casino does not charge fees for deposits; third-party payment processors may apply charges

3.2 Withdrawals

• Minimum withdrawal amount: $20 CAD
• Maximum withdrawal amount: $5,000 CAD per transaction (higher limits for VIP players)
• Withdrawal processing time: 24-72 hours for e-wallets, 3-5 business days for bank transfers
• Players must wager deposited funds at least once before withdrawal
• Withdrawals must be made to the same payment method used for deposits where possible
• First withdrawal requires Account verification

3.3 Payment Methods

Monro Casino accepts the following payment methods for Canadian players: Visa, Mastercard, Interac, MuchBetter, ecoPayz, Bitcoin, and bank transfers. Available methods may vary based on your province.

4. Bonuses and Promotions

4.1 General Bonus Terms

All monro casino bonus offers are subject to the following conditions:

• Bonuses are available to Players who meet specific eligibility criteria
• Each bonus has unique terms including wagering requirements, eligible games, and time limits
• Bonuses cannot be combined unless explicitly stated
• Players may opt out of bonuses by contacting Customer Support
• Monro Casino reserves the right to modify or cancel any bonus without prior notice
• Bonus abuse (including creating multiple accounts) will result in forfeiture and Account closure

4.2 Wagering Requirements

Unless otherwise specified, all bonuses at casino monro are subject to a 40x wagering requirement. This means you must wager the bonus amount 40 times before bonus funds become withdrawable. Game contributions vary:

• Slots: 100%
• Table games (Blackjack, Roulette): 10%
• Video Poker: 10%
• Live Casino: 10%

4.3 Maximum Bet Rule

While playing with bonus funds, the maximum bet allowed is $5 CAD per spin/hand. Exceeding this limit may result in bonus and winnings forfeiture.

4.4 Bonus Expiration

All bonuses expire 30 days after activation unless specified otherwise. Unused bonuses and associated winnings will be removed from your Account after expiration.

5. Gameplay Rules

5.1 General Gaming Conduct

When playing at Monro Casino, you agree to:

• Play games fairly and in accordance with game rules
• Not use any software or tools that give you an unfair advantage
• Not engage in collusion or fraudulent activities
• Accept that all game outcomes are determined by Random Number Generators (RNG)
• Not reverse engineer or tamper with any game software

5.2 Game Malfunctions

In the event of a game malfunction, all affected bets and pays are void. Monro Casino will investigate the issue and credit your Account with the appropriate amount if an error occurred in our favor.

5.3 Disconnections

If you experience a disconnection during gameplay, any active bets will continue to completion according to game rules. Results will be recorded in your game history, and any winnings will be credited to your Account.

5.4 Irregular Play

Monro Casino reserves the right to withhold winnings and close Accounts if irregular play is detected, including but not limited to: low-risk betting patterns, identical betting patterns across multiple accounts, or exploitation of game features.

6. Responsible Gaming

6.1 Self-Exclusion

Monro Casino is committed to responsible gaming. Players can request self-exclusion for periods of 6 months, 1 year, or permanently by contacting Customer Support. During self-exclusion, you will not be able to access your Account or receive marketing communications.

6.2 Deposit Limits

Players can set daily, weekly, or monthly deposit limits through their Account settings. Limits take effect immediately for decreases and after 24 hours for increases.

6.3 Reality Checks

Monro Casino offers optional reality check notifications that remind you of your playing time at customizable intervals.

6.4 Support Organizations

If you feel you may have a gambling problem, please contact: Gamblers Anonymous Canada (1-855-531-9463) or ConnexOntario (1-866-531-2600).

7. Intellectual Property

All content on the Monro Casino platform, including logos, graphics, software, and text, is the property of Monro Casino or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.

8. Privacy and Data Protection

Monro Casino collects and processes personal data in accordance with our Privacy Policy and applicable Canadian privacy laws (PIPEDA). By using our services, you consent to data collection, storage, and processing as described in our Privacy Policy. We implement industry-standard security measures to protect your information.

9. Account Closure and Suspension

9.1 Voluntary Closure

You may request Account closure at any time by contacting Customer Support. Any remaining balance will be returned via your preferred withdrawal method after verification.

9.2 Suspension and Termination

Monro Casino reserves the right to suspend or terminate your Account if:

• You breach any provision of these Terms
• You provide false or misleading information
• You engage in fraudulent or illegal activity
• You abuse bonuses or promotions
• You create multiple Accounts
• You are located in a prohibited jurisdiction
• We are required to do so by law or regulatory authority

Upon termination, any bonus funds will be forfeited. Real money balances (subject to wagering requirements being met) will be returned after deducting any applicable fees.

10. Disputes and Complaints

If you have a complaint or dispute, please contact our Customer Support team at [email protected]. We will investigate and respond within 10 business days. If you are not satisfied with the resolution, you may escalate the matter to our Alternative Dispute Resolution (ADR) service or relevant Canadian regulatory authority.

11. Limitation of Liability

To the maximum extent permitted by Canadian law, Monro Casino shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount deposited into your Account in the 12 months preceding the claim.

12. Force Majeure

Monro Casino shall not be liable for any failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, labor disputes, internet failures, or cyberattacks.

13. Amendments

Monro Casino reserves the right to amend these Terms at any time. Material changes will be communicated via email and on the Platform. Continued use of monro casino services after changes constitute acceptance of the revised Terms. The current version is always available through the monro casino login portal.

14. Governing Law

These Terms are governed by the laws of Canada and the province in which you reside. Any disputes shall be subject to the exclusive jurisdiction of the courts of your province of residence.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any game-specific rules, constitute the entire agreement between you and Monro Casino, superseding any prior agreements or understandings.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

• Email: [email protected]
• Customer Support: [email protected] (available 24/7)
• Live Chat: Available through your monro casino login account

© 2025 Monro Casino. All rights reserved.