Monro Casino Casino Privacy Policy

Last Updated: January 1, 2025

Monro Casino ("we," "us," or "our") operates under strict Canadian privacy regulations and international data protection standards. We understand the importance of your personal information and strive to maintain the highest levels of security and transparency in all our operations.

1. Information We Collect

When you register for a Monro Casino account or use our services, we collect various types of information to provide you with a secure and personalized gaming experience:

1.1 Personal Information

• Identity Information: Full name, date of birth, gender, nationality
• Contact Details: Email address, phone number, residential address
• Account Credentials: Username, password (encrypted), security questions
• Financial Information: Payment card details, bank account information, transaction history
• Verification Documents: Government-issued ID, proof of address, utility bills

1.2 Technical Information

• IP address and geolocation data
• Device information (type, operating system, browser)
• Cookies and tracking technologies
• Login timestamps and session duration
• Website navigation patterns and interactions

1.3 Gaming Activity Data

• Game preferences and playing history
• Bets placed, wins, and losses
• Bonus usage and promotional activity
• Customer support communications
• Self-exclusion or responsible gaming tool usage

2. How We Use Your Information

Monro Casino uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Create and maintain your Monro Casino account
• Process deposits, withdrawals, and gaming transactions
• Verify your identity and age (18+ requirement in Canada)
• Provide customer support and respond to inquiries
• Manage your Monro Casino login credentials securely

2.2 Legal and Regulatory Compliance

• Comply with Canadian gaming laws and regulations
• Prevent fraud, money laundering, and underage gambling
• Maintain accurate records as required by licensing authorities
• Respond to legal requests and court orders
• Enforce our Terms of Service and Responsible Gaming policies

2.3 Marketing and Communications

• Send promotional offers, including the Monro Casino bonus programs
• Notify you about new games, features, and updates at Casino Monro
• Conduct surveys and gather feedback to improve our services
• Personalize your gaming experience based on preferences

2.4 Security and Fraud Prevention

• Monitor account activity for suspicious behavior
• Detect and prevent unauthorized access to your Monro Casino login
• Protect against cyber attacks and data breaches
• Investigate potential violations of our policies

3. Legal Basis for Processing

Monro Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under the Terms of Service
• Legal Obligation: To comply with Canadian and international gaming regulations
• Legitimate Interest: To operate our business, prevent fraud, and improve our services
• Consent: For marketing communications (which you can withdraw at any time)

4. Data Sharing and Disclosure

Monro Casino does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers

• Payment Processors: To facilitate deposits and withdrawals securely
• Identity Verification Services: To confirm your identity and age
• IT and Security Providers: To maintain platform security and functionality
• Customer Support Tools: To provide efficient assistance
• Game Providers: To deliver gaming content and track activity

4.2 Legal and Regulatory Authorities

• Canadian gaming regulators and licensing bodies
• Law enforcement agencies (when legally required)
• Financial intelligence units for anti-money laundering investigations
• Courts and dispute resolution bodies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of Monro Casino, your personal information may be transferred to the new entity. We will notify you of any such change and ensure the new entity adheres to this Privacy Policy.

5. Data Security Measures

At Monro Casino, we implement industry-leading security measures to protect your personal information:

• Encryption: All data transmissions use SSL/TLS 256-bit encryption technology
• Secure Servers: Data is stored on protected servers with restricted access
• Firewalls and Intrusion Detection: Advanced systems monitor for threats 24/7
• Regular Security Audits: Independent assessments ensure compliance with best practices
• Employee Training: Staff undergo regular data protection and privacy training
• Two-Factor Authentication: Optional security feature for your Monro Casino login
• Automatic Logout: Sessions expire after periods of inactivity

6. Cookies and Tracking Technologies

Monro Casino uses cookies and similar technologies to enhance your browsing experience and analyze website performance:

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., maintaining your Monro Casino login session)
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

6.2 Managing Cookie Preferences

You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of Casino Monro services. You can adjust your preferences at any time in your account settings or browser configuration.

7. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the following rights regarding your personal data:

7.1 Right to Access

You can request a copy of all personal information Monro Casino holds about you. We will provide this information in a structured, commonly used format within 30 days.

7.2 Right to Rectification

If any personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team.

7.3 Right to Erasure

You can request deletion of your account and personal data. However, we may retain certain information to comply with legal obligations, resolve disputes, or prevent fraud.

7.4 Right to Restrict Processing

You can request limitations on how we process your data, such as opting out of marketing communications while maintaining your gaming account.

7.5 Right to Data Portability

You can request your data in a portable format to transfer to another service provider.

7.6 Right to Object

You can object to processing of your data for marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing emails), you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

8. Data Retention

Monro Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data is retained while your account remains active
• Closed Accounts: Information is retained for 7 years after account closure to comply with Canadian financial and gaming regulations
• Marketing Data: Retained until you unsubscribe or request deletion
• Transaction Records: Financial records are kept for 7 years as required by law
• Legal Disputes: Data related to disputes is retained until resolution and applicable limitation periods expire

9. International Data Transfers

While Monro Casino primarily operates in Canada, some of our service providers may be located in other countries. When we transfer data internationally, we ensure:

• Adequate data protection measures are in place
• Transfers comply with Canadian privacy laws
• Standard contractual clauses or other approved mechanisms are used
• Your data receives protection equivalent to Canadian standards

10. Children's Privacy

Monro Casino services are strictly for individuals aged 18 and older in Canada. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close the account and delete all associated data. Parents or guardians who believe a minor has accessed Casino Monro should contact us immediately.

11. Third-Party Links

Our website may contain links to third-party sites, including payment processors and game providers. Monro Casino is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

If you have opted in to receive promotional communications, we may send you:

• Information about Monro Casino bonus offers and promotions
• New game launches and feature updates
• Exclusive VIP program benefits
• Newsletters and gaming tips
• Special event invitations

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional message or adjusting your preferences in your account settings. Please note that you will continue to receive transactional emails related to your account activity.

13. Changes to This Privacy Policy

Monro Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting a notice on our website and sending an email to your registered address. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of Casino Monro services after such changes constitutes acceptance of the updated policy.

14. Contact Information

15. Regulatory Oversight

If you believe Monro Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC). The OPC is an independent authority responsible for ensuring compliance with Canadian privacy laws. Visit www.priv.gc.ca for more information on filing a complaint.

16. Your Consent

By creating an account, completing the Monro Casino login process, and using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use Monro Casino services.

Thank you for trusting Monro Casino with your personal information. We are committed to protecting your privacy while providing you with an exceptional gaming experience in Canada.